• I accept Etsy Direct Checkout for payment.
• If you wish to cancel for whatever reason please do so as soon as possible, before it has been shipped. Once your item has shipped it cannot be canceled. Orders canceled prior to shipping will receive a refund via Etsy. Etsy will send you a message of a refund. Shipping for returned items is the responsibility of buyer.
• Phone cases and T-shirts will be shipped by Printful, not NDNinspired.
• ALL mugs orders will be shipped USPS Priority Mail.
• Turn around time for orders is 1-4 days.
• Due to frequent travel and professional work, seller is not able to "meet" with customers for order pick up. All orders will be shipped via USPS. NO EXCEPTIONS!!
Thank you for your understanding.
We accept cancellations:
Just request a cancellation within: 1 hour of purchase.
In the event of a cancellation, a full refund will be issued.
All shipping overages will be refunded. Shipping overages vary.
Damaged or Defective product:
If your NDNinspired product arrives damaged, please contact us right away (within 3 days) so we can send you a replacement. An option to receive a full refund with no replacement is available for all customers who received a damaged or defective product. If there is no option for a replacement, a full or partial refund will be given (Full, if item is reported within 3 days. Partial, if reported after 3 days of delivery). Photo or video evidence of damaged product is required for any replacements or refunds.
Due to frequent travel & professional work, the seller is not able to "meet up" with customers for order pick up. All orders will be delivered via USPS.
NDNinspired gives you 3 days to report a broken mug. Contact seller through Etsy's messaging system. Attach clear photos of broken product. State in a message to seller if you would like a full refund or another mug.